Client Privacy & Data Ethics

Privacy Policy

Your trust and privacy are the foundation of effective psychological care. This policy outlines how your personal information and consultation records are held with strict therapeutic confidentiality and integrity.

Practice: Aswathy Counselling Psychology (Root Therapy)•Practitioner: Aswathy Jeyarajasekar•Last Revised: September 18, 2026

Core Confidentiality Pledge

We adhere strictly to the professional ethical guidelines for clinical and counselling psychologists. All discussions, intake notes, and communication between you and Aswathy Jeyarajasekar remain completely private and confidential, protected by legal standards and psychological codes of ethics.

1Information We Collect

When you interact with our website, book an appointment, or contact our practice, we collect only information necessary to deliver quality psychological support:

Identification & Contact Details: Full name, email address, phone/WhatsApp number, and location/city.
Consultation Intake Information: Appointment date & time, preferred format (Online Video via Google Meet or In-Person Clinic), service requested, and optional introductory notes or concerns you choose to share in the booking form.
Payment Information: Transaction identifiers, payment timestamps, and amounts processed securely through Razorpay. We never see, record, or store your credit/debit card numbers, UPI PINs, or net banking passwords.
Technical Logs: Standard HTTP request logs, browser type, and operating system for platform diagnostic and security monitoring.

2How We Use Your Information

Your data is utilized solely for legitimate therapeutic and administrative purposes:

To schedule, confirm, reschedule, or deliver your psychological counselling appointments.
To auto-generate secure Google Meet video conference links and send Google Calendar invitations to your email.
To send transactional email receipts, appointment reminders, and therapeutic post-session resources.
To comply with professional standards and statutory health record-keeping requirements under applicable laws of India.
We will NEVER sell, rent, monetize, or disclose your personal details or therapy history to any third-party advertisers or marketing agencies.

3. Therapeutic Confidentiality & Legal Exceptions

Everything discussed within the therapeutic relationship is strictly confidential. However, in accordance with international psychological ethics codes, the Mental Healthcare Act, and the laws of India, therapeutic confidentiality is subject to specific statutory exceptions:

1. Imminent Risk of Harm: If there is clear, credible evidence that a client intends to cause immediate severe physical harm or suicide to themselves, or grave harm to another identifiable individual.

2. Protection of Minors / Vulnerable Persons: In cases involving suspected ongoing abuse, neglect, or endangerment of a minor child, elderly person, or incapacitated dependent.

3. Judicial Mandates: Where disclosure is explicitly required by a formal court order or subpoena from a competent court of law.

*In any such rare event, reasonable efforts will be made to discuss the required disclosure with the client prior to contacting designated emergency contacts or relevant medical authorities.

4Third-Party Platforms & Security Infrastructure

To provide a reliable tele-mental health experience, we utilize reputable, industry-standard service providers who comply with high privacy standards:

Razorpay Payment Gateway

PCI-DSS Level 1 compliant gateway. Card details and banking credentials are handled through secure end-to-end encryption.

Google Calendar & Meet

Video consultation rooms are generated using Google Meet with encrypted audio/video streams in transit and authenticated access.

Supabase Database

Encrypted PostgreSQL database hosted with SSL in transit and AES-256 encryption at rest for booking records.

Gmail SMTP (Google Workspace)

Transactional appointment confirmations and updates delivered over TLS-encrypted mail channels.

5Data Retention & Security Controls

We implement administrative, technical, and physical safeguards designed to prevent unauthorized access, accidental alteration, or disclosure of your information:

• Clinical intake notes are stored separately from general booking records on encrypted, password-protected offline/private drives.
• Records are retained for the duration mandated by psychological professional regulations (typically 3 to 7 years following the conclusion of care), after which they are securely scrubbed.
• All web traffic is strictly served over modern HTTPS with TLS 1.3 encryption.

6Your Privacy Rights

As a client, you maintain the following rights regarding your personal data:

Right to Access: You may request a summary of personal information we hold about you.
Right to Correction: You may request corrections to any inaccurate contact information or personal details.
Right to Erasure: You may request deletion of non-mandatory administrative records, subject to professional clinical record-keeping statutes.

7Cookies & Analytics

Our website utilizes only essential technical session cookies required for appointment booking workflows and CSRF security. We do not use third-party behavioral profiling trackers, cross-site advertising pixels, or data brokers.

Contact the Privacy & Grievance Officer

If you have questions regarding this Privacy Policy, wish to exercise your data rights, or want clarification regarding session confidentiality, please direct your inquiry to:

roottherapyonline@gmail.com +91 755 000 2973

Postal Address: Aswathy Counselling Psychology (Root Therapy), Tamil Nadu, India.